Hiring a remote team of web developers and designers is the norm. Many small to medium online businesses go this route because of two major reasons: cost and efficiency.
Let's face it, not every business owner knows how to develop a website from the ground up. Many of them are just starting to realize the benefits of having an online presence even with a brick-and-mortar store. There are those who are just learning how to use the internet for their businesses –that’s why it’s the perfect opportunity for outsourced web support teams to provide their expert services.
One of the best solutions is to use one or a few of the numerous tools and apps available that allow remote teams to work cohesively.
However, it is the selection process that poses a lot of challenges. If you’re having this dilemma, here are seven qualities that every business owner should look for in an outsourced web support team.
In your quest for accelerated business success, it is important to find and partner with a web support team that is backed with years of experience. Since web development, design and optimization are crucial in meeting your business goals, this team should possess professionalism, expert knowledge, and skills. Teams are also expected to be up-to-date and in line with the latest web development and design trends.
(2) Fast turnaround time
Look for outsourced web support teams with short work cycles. This gives both parties the opportunity to take a peak of the website in action. Web support companies usually have outsourced people in different corners of the globe, making it possible to complete web projects in the shortest amount of time.
(3) Range of quality services
Typically for outsourced web development and design teams provide a wide range of skills and expertise. You’ll l find quality web services that include development, design, hosting, quality assurance and testing, site maintenance and audit, support, software design, and business analysis, just to name a few.
(4) Cost-effective rates
A combination of flexible rates and packaged fees are predominant among web support companies. This allows clients from various industries with varying budgets to avail of the services they can afford. If you belong to the small to medium businesses group, there will always be a type of service package that's suitable for your budget.
(5) Flexible options
Another quality that benefits online businesses is the flexibility of web support providers. They offer several options with regards to payment schedule, and team assignment. You can even request for a specific team or individuals to consistently work for you.
(6) Effective communication
Communication is a top priority among remote web support teams since it fosters trust, credibility, and coordination among team members and their respective clients. Good teams utilize all communication channels to support both internal and external needs of clients and their projects. Among the best practices involve proper documentation and relay of information such as project status, time spent, issues and resolutions, among others.
(7) Great customer service
Of course, any company - whether online or offline - should always aim for great customer service. Those handling this department should be able to address both technical and non-technical inquiries of clients, as well as deliver accurate and swift information from web support to client.
Are you looking for a web support team to help drive your online business ahead of the competition?
Fast Track offers a wide range of web services to Fortune 50 companies since 1999. Get in touch with us and let's begin this journey.